Privacy Policy

Overview

At Indya Flowers, your privacy is at the heart of everything we do. This Privacy Policy outlines how we collect, use, store, and safeguard your personal information. From placing an order to receiving floral updates, your trust is our greatest asset. We handle your data with the utmost care and transparency. Our goal is to provide you with a seamless and secure floral experience. Every interaction you have with us is built on confidentiality and respect. We never sell, rent, or misuse your personal details. You remain in control of your data at all times. Trust, transparency, and security guide our privacy practices.

Purpose of Our Policy

This Privacy Policy is designed to explain how Indya Flowers collects and processes your personal data in line with applicable privacy laws. Whether you are browsing, ordering, or interacting with our services, we strive to ensure your data is protected and used only to improve your experience. We ensure our practices are fair, lawful, and transparent. Your privacy rights are respected and protected at every step. This policy applies across all platforms web, mobile, and in store. Your data helps us serve you better, never to exploit your trust. We update this policy regularly to remain compliant and transparent.

Types of Information We Collect

We may collect personal data including your name, contact details, address, preferences, and interaction history. This information allows us to process orders, send updates, and personalize your floral journey. We gather only necessary information for service fulfillment. You can choose what data you share with us. We never collect sensitive data without your explicit consent.

Consent and Data Usage

By using our website or services, you consent to our collection and use of your information as outlined here. You have full control over how your data is used, and we provide clear options for managing your preferences. We collect data only after obtaining clear, informed consent. You can withdraw consent at any time with no impact on service access. Data is used solely for service delivery, support, and improvements. We honor your data preferences without bias or condition.

Use of Your Information

Your information helps us fulfill orders, process payments, offer support, and personalize communications such as order status, bouquet suggestions, or offers. We use your data strictly for operational and improvement purposes. We do not use your information for unrelated marketing. Data driven insights help improve your floral experience. Personalized messages are based on your prior interactions. No data is used without a purpose directly linked to our services.

Data Sharing and Disclosure

We may share your data with trusted third-party service providers (e.g., couriers, payment gateways) strictly for operational purposes. These partners are contractually bound to uphold confidentiality and security standards. Your data is never sold to advertisers or external marketers. Sharing is limited to what is necessary for service execution. Third-party partners are vetted for compliance and trustworthiness. We maintain full oversight of shared data.

Data Security Measures

We implement strong technical and organizational measures to protect your data. These include secure servers, firewalls, encryption, and access controls. We are committed to ensuring your data stays private and secure. All data transfers are encrypted using industry standard protocols. Personal data is stored in restricted access environments. Our systems are monitored to prevent unauthorized access. We regularly test and update our security systems. Our team is trained in data protection best practices.

Data Retention Policy

We retain your information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. When no longer needed, your data is securely deleted or anonymized. Retention timelines are reviewed and updated regularly. Inactive accounts are purged after a defined period. You can request deletion of your data at any time. We ensure all removals are handled securely and permanently.

Your Rights and Choices

You have the right to access, correct, delete, or limit the use of your personal data. You may also request to export your data. We support your right to control and understand how your information is used. We honor requests within the legally required timeframe. You can manage your data preferences via your account or support. You have the right to lodge a complaint with your data authority. We are committed to making privacy accessible and user friendly.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to us:
Email: support@indyaflowers.in
Phone: +918438236279
Address: 89, Collector Office Rd, Nagalapark, Kolhapur, Maharashtra 416003.
Our team is here to assist you with privacy related matters. We respond to all data related queries within 24–48 hours. Your privacy is not just a promise it’s our responsibility. Thank you for trusting Indya Flowers with your personal data.